📍 Your satisfaction is our top priority

Appliance Repairs in Thomastown: Fast, Local, & Done Right

Thomastown runs a mix of busy households and working businesses. When something breaks, waiting 3 days for a repairer who turns up without the part isn't an option.

Same-Day Callouts*
15+ Years of Melbourne Faults
Fully Trained & Licensed In-House Technicians
All Parts & Labour Backed by Our Workmanship Guarantee

Local Services We Offer

Domestic appliances we service

Learn more services

Explore all our domestic.

Commercial appliances we service

Learn more services

Explore all our commercial repair options.

Our Commitment

Who Calls Us in Thomastown?

Mostly, people who've already had a bad experience with someone else.
A repairer who quoted low and invoiced high. A technician who came twice and still didn't fix the fault. A business that waited four days for a cool room repair while stock sat at risk. These aren't edge cases; they're the conversations we have with most first-time callers.

The northern suburbs have no shortage of appliance repairers. What's harder to find is one who carries the parts most commonly needed for the brands people actually own, gives a fixed quote before touching anything, and backs the work with a 12-month parts and 3-month labour warranty that means something.
Citywide's technicians are trained in-house; the work doesn't get contracted out based on who's available that day. Consistent standards, consistent accountability, and a repair that holds because the fault was understood properly before work started. 15+ years in Melbourne. The same approach on every job.

15+ Years of
Experience

Same-Day Where Possible

We get to Boronia callouts within 24 hours. Subject to availability.

Parts On The Van

High-turnover components are stocked on every van. If the part's there, the job gets done on the first visit

Transparent Pricing

You know the cost before we start. If the diagnosis changes, you're told before anything proceeds, not after.

Warranty Guaranteed

12-months on parts. 3 months of labour for the same issue.

How It Works

Our Repair Process

We believe in transparency and efficiency. From your first call to the final test, follow our streamlined 5-step journey to get your appliances back in working order.

1

Book Your Appointment

Contact us online or by phone at 03 9123 0550. Our team will note down your appliance problem, confirm availability, and schedule an appointment that suits you.

2

Arrival & Assessment

Your technician inspects the appliance thoroughly. If we have the part in stock, you get an instant quote. If we need to source it, we'll send a detailed written quote after assessment.

3

Approval

For parts we carry, your technician explains costs and gets your approval on the spot. For parts we source, you receive a full written quote. Approve it, arrange payment, and we order parts and schedule your return visit – with no extra service call fee.

4

Repair

We use genuine or manufacturer-recommended parts and approved repair methods to get your appliance working again. Most repairs are completed on the same day when parts are available. Need a second visit? No additional call-out charge – just the approved parts and labour.

5

Testing & Handover

Your technician explains what was fixed, demonstrates how your appliance operates, and answers any questions. You'll receive a detailed invoice showing the work completed and your warranty details.

Ready to Start?

Experience our 5-step process for yourself.

Honest advice on repair vs. replace

HONEST ASSESSMENT

It's worth saying plainly that older appliances aren't always a lost cause.

Thomastown has a wide mix of housing stock. Older homes running appliances that are ten, sometimes fifteen years old. Newer developments with European brands that look straightforward but carry quirks most generalist repairers haven't encountered before.

 

Every part we install, whether it’s a genuine OEM component, a part our technicians chose from another brand, or one we’ve custom-fabricated in-house, is chosen for its duty cycle. We account for how often a family in Abbotsford uses their laundry or how hard a Victoria Street cafe pushes their dishwasher. It’s about matching the component to the workload. We explain the “why” behind every part selection, so you know exactly what’s going into your machine and how long it’s expected to last.

  • OEM Component Sourcing - Factory-standard parts sourced locally. We ensure the fit matches the manufacturer’s original specifications.
  • Discontinued Part Fabrication - We manufacture elements and glass for older units. If the factory stopped making it, we usually can.
  • Root-Cause Diagnostics - We test deeper than the surface. Identifying why a part failed prevents the same breakdown next month.
  • Local Access Expertise - Familiar with local logistics. We arrive with the right tools for your specific apartment or terrace.

Every part we install, whether it’s a genuine OEM component, a part our technicians chose from another brand, or one we’ve custom-fabricated in-house, is chosen for its duty cycle. We account for how often a family in Abbotsford uses their laundry or how hard a Victoria Street cafe pushes their dishwasher. It’s about matching the component to the workload. We explain the “why” behind every part selection, so you know exactly what’s going into your machine and how long it’s expected to last.


One conversation covers it.

 

The age of the appliance isn't the deciding factor. The fault and condition is.

Trusted Partners

Brands We Service

Miele
Jura
Breville
Westinghouse
Bosch
Dyson
St George
Liebherr
La Germania
Fisher & Paykel
Samsung
Electrolux
Ilive
AEG
Birko
Maytag
Ipso
Speed Queen
Washtech
Waldorf
Sanremo
Eswood
Skope

Not Sure If It's Worth Repairing?

That's the right question to ask before booking anything. Most Thomastown callouts are diagnosed the same day, when available. Lead times are explained on the day, and if the repair doesn't make sense, we'll tell you before a single part is touched.

Local Expertise

Commercial Appliance Repairs in Thomastown

Running a business changes what a broken appliance actually means.
A washing machine fault in a household is an inconvenience. The same fault in a laundromat, a gym, or a commercial kitchen is lost revenue by the hour. That gap matters.

Thomastown has a solid base of small and medium businesses running commercial-grade equipment. Refrigeration, laundry, kitchen appliances, brands like Speed Queen, Electrolux Professional, and Miele Professional that require technicians who’ve actually worked on them before, not someone running a diagnostic for the first time on your equipment.

Our vans carry parts for the faults that commercial equipment develops most often. That’s deliberate; it’s the result of knowing which suburbs run which equipment and stocking accordingly. If the part isn’t on the van, we’ll tell you immediately and give you a straight timeline. No vague estimates and no wasted second visits that could have been avoided.

Same-day priority for commercial refrigeration. 90% of the time, the equipment is worth repairing; either way, we tell you first.

If replacement is the better call, we handle that too. Commercial or residential, we supply and install new or refurbished, so the next step doesn’t require starting over with someone else.

One company. Everything through to completion.

Nationwide Appliance Repairs place picture
4.6
Based on 2025 reviews
powered by Google
Kat Heys profile picture
Kat Heys
05:54 24 Dec 25
Adam came Christmas Eve and did a quick and great job repairing our oven! Lovely guy! Would recommend
Ai T N profile picture
Ai T N
05:30 23 Dec 25
He fixed my dishwasher on the spot and. He was very friendly and professional
Gavin Carlyon profile picture
Gavin Carlyon
08:25 22 Dec 25
Jimmy was very good and helped a lot.
Chris H profile picture
Chris H
07:09 22 Dec 25
Fantastic service from Jimmy again who helped us with our washing machine previously. This time it was the dryer. He not only fixed the problem, he also helped clean the dryer also.
Sathyanath G profile picture
Sathyanath G
08:14 14 Nov 25
Jimmy was a true professional and very helpful in all the aspects, my device was taken out to their facility to get it inspected and fixed. final outcome was amazing. problems fixed and it’s returned in the same shape and it’s working perfectly. i do agree they are costly but worth it. definitely recommend if you want to get your appliances fixed by professionals.
Richard Bennett profile picture
Richard Bennett
23:09 05 Nov 25
Alex did a good job he fix my Goldstein oven in mulgrave and the parts it's too quick to arrived I'm for the service I will recommended this company NWAR. Thank you.
Kari L profile picture
Kari L
00:57 18 Oct 25
Thank you so much for coming, Jimmy and Ashwin. You both provided excellent service and professional technical support. I would definitely recommend you again!
Oliver K profile picture
Oliver K
00:29 13 Sep 25
Dan and alex were awesome. They literally repaired one of the cooktop heating element which the previous technician from nexus electrics could not fix ( nexus guy told me to replace entire unit) Initially bought the parts from NWAR but used a technican from nexus ( thought it would be same job with lesser costs) but NWAR Dan and alex did swift and good job with the repair and very experienced. Company also helped with the entire process and cared about my concerns of costing me more than I need to. Ended up getting great and cost efficient service with nationwide appliance repairs. Really experienced technicians at NWAR and definitely worth using their repair services which other companies cannot provide

Would definitely be using their services again and not the other technican from nexus for any appliance repairs, replacements ????
Mark Scanlan profile picture
Mark Scanlan
00:59 24 Jul 25
Jimmy & Marsh provided awesome service. Fast and efficient. Knowledgeable in what they do. Highly recommended! Not just great service but great men! Appreciate you Both Jimmy and Marsh!
Got Questions?

Thomstown FAQ

Clear answers about our appliance repair services in Thomstown area. No hidden fees, no surprises.

The simple answer? Yes.

Older appliances are often more straightforward to work on than people expect, with simpler components and more accessible parts. Age alone doesn’t make a repair unviable. What matters is the fault and whether the parts are still available.

In most cases, they are, and the repair holds up well when done properly. We’ll give you an honest read on the spot rather than assuming the worst before we’ve looked at it.

We’ll tell you on the day, with a clear lead time, not a vague estimate. There’s no additional call-out fee for the return visit. It doesn’t happen often, but when it does, you won’t pay for the inconvenience. The more frequent reality is that parts for the brands most commonly run in Thomastown are already on the van. That’s deliberate preparation, not coincidence.

Thomastown is covered daily with dedicated technicians.

Same-day is available where scheduling allows, call early, and the chances are good. We’ll tell you upfront when you call, not after you’ve cleared your schedule. Several weeks is not how we operate.

Usually, the symptom was fixed without identifying the cause.

A pump replaced without understanding why it failed will often fail again sooner than the first time. We diagnose the root fault before touching anything else. That’s what stops the same problem from coming back six months later. It takes longer upfront. It’s the only approach that actually solves it. For complex faults, we bring the machine to our workshop for a full check and stress test before confirming it’s fixed.

Most can.

We stock parts for the faults and brands most commonly seen in Thomastown, and preparation is deliberate. Not every job will be a single visit, and we won’t tell you otherwise. If the part isn’t on the van, you’ll know immediately, along with a clear lead time. What we aim for every time is arriving ready, not working it out on the day.

Book Service

Ready to Book Your Thomastown Appliance Repair?

Most people have been burned before. A repairer who didn't show up on time, quoted one price and charged another, or fixed the visible fault without finding the actual cause. It's a low bar, but it's apparently one worth setting clearly.

Citywide has been covering Thomastown and the northern suburbs for 15+ years. Every technician is trained in-house and every repair is backed by a warranty that doesn’t require a fight to use.

Commercial or residential,f the approach is the same. Diagnose the root fault, repair it properly, and test it before leaving.

If you’ve got an appliance that’s been misdiagnosed before, or you’re a business that’s had enough of waiting on parts that should’ve been on the van, that’s exactly the kind of job we’d rather you call us for first.

 

Call 03 9123 0550, or book online, same-day availability, when possible, across Thomastown and the northern corridor.

Call Now

Call Us: 03 9123 0550

or leave a message using the form below

03 9123 0550